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Terms and Conditions of Use

These terms and conditions will apply to all transactions placed with Mrs Moore’s Vintage Store Ltd. Please read them carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control.

These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any contract.

By transacting with Mrs Moore’s Vintage Store Ltd and using https://www.mrs-moore.co.uk/ (‘this Site’), you agree to the following terms of use. If you do not agree to these terms, you may not use this Site.

We reserve the right, at any time, to alter, modify, or update these Terms and Conditions of Use. By accepting our Terms and Conditions of Use, you agree to be bound by such alterations, updates, or modifications.

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them and will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Legal Identity

Mrs Moore’s Vintage Store Ltd

Address: Burleigh, New Road, Chipperfield, Hertfordshire WD4 9LL.

Company Number 09200483

VAT number GB 208969958


The information contained on this Site, including but not limited to the rules that govern the use of this Site, are subject to change without notice. Your use of this Site following any such change constitutes your agreement to follow and be bound by the rules as changed.

The Contract

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched ( Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.

Consumer Rights

If you are contracting as a consumer, you may cancel a contract at any time within seven working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in the clause below).

To cancel a contract, you must inform us in writing. You must also return the Products to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

For your own protection, we recommend that you send the parcel using any secure and traceable method i.e. Recorded/Special delivery, and retain your proof of postage receipt. Please be sure your package is insured and prepaid.

Our Refunds Policy

If you return a Product to us: (a) because you have cancelled the Contract between us within the seven-day cooling-off period (see above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you gave notice of cancellation. In this case, we will refund the price of the Product in full, and any applicable delivery charges. However, you will be responsible for the cost of returning the item to us. (b) for any other reason (for instance, because have notified us that you do not agree to a change in these terms and conditions or in any of our policies, or because you consider that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund.

We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.


VAT is included in the prices. Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error.

Our Liability

Subject to the exclusions set out below, if we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Products and, subject to the paragraph directly below, any losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.

Subject to the exclusions set out in the paragraph below, we will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories: (a) loss of income or revenue; (b) loss of business; (c) loss of profits; (d) loss of anticipated savings; (e) loss of data; or (f) waste of management or office time. However, this clause will not prevent claims for loss of or damage to your tangible property that are foreseeable or any other claims for direct loss that are not excluded by categories (a) to (f) inclusive of this clause.

Nothing in this agreement excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979; (d) defective products under the Consumer Protection Act 1987; [or] (e) any deliberate breaches of these terms and conditions that would entitle you to terminate the Contract; or (f) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

Shipping Costs

Please click here to view the Delivery page for full details.


Delivery of an order shall be made to your address as specified in your order or at our discretion to any address that we have been given as your address. You acknowledge that we may require you to provide proof of address and identification (in the form of photo identification) prior to delivery being made.

Delivery Time

It is our aim to deliver to you within 5 working days of the receipt of your order. In the event that we are unable to achieve this and which will delay your delivery, we will email you with an expected delivery date or the option to cancel your order.

Failed Delivery

If for any reason you fail to accept delivery, or we are unable to deliver the Products on time because you have not provided appropriate instructions, documents, licences or authorisations the risk in the Products shall pass to you (including loss or damage caused by our negligence); and the Products shall be deemed to have been delivered. If we are requested to re-deliver the Products following a failed delivery we reserve the right to make an additional charge for such re-delivery. We may deliver the Products by separate instalments. Each separate instalment shall be a separate Contract and no cancellation or termination of any one Contract relating to an instalment shall entitle you to repudiate or cancel any other Contract or instilment. You shall be required to notify us of any delivery shortages within 24 hours of delivery or you shall be deemed to have accepted delivery of all Products.

Delivery (Outside The UK)

For all orders for delivery outside of mainland UK, Northern Ireland, the Channel Islands and the Isle of Man. You acknowledge and agree that it is your responsibility to arrange for a courier to deliver the goods to you. We are willing on your invitation and as your agent to instruct a courier to deliver the relevant goods on your behalf for the prices set out in our delivery section. If you take up this option, you will enter into a direct contract with the courier in respect of the delivery of the goods under their standard terms and not with us, and you will be liable to the courier to pay the Delivery Rate. We will (unless you instruct us otherwise) collect payment of the Delivery Rate from you, and as your agent pay such amount to the courier. Any liability in connection with such delivery shall be between the courier and you, and shall not involve us. If you elect to arrange for someone else to deliver the goods to you, you should make the appropriate election and contact us to make arrangements for the goods to be made available for collection. No collection of the Delivery Rate will be made by us in these circumstances.

Import Duty (for all placed outside the UK)

If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

You hereby acknowledge that the preceding paragraph shall apply to all content, merchandise and services available through the Site or other channels.

Payment Options

We are pleased to accept orders online via secure server. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.

The web price includes VAT at the rate as at time of ordering which is currently 20%.

Making a purchase is easy. Simply enjoy browsing our products and then click on any items that you wish to buy and put them into the Shopping Bag. Once you have selected all your items, click on ‘View Basket & Checkout’ and you will be asked for a few details that we need to be able to fulfill the order.

The receipt of an email order confirmation or an order number does not constitute the acceptance of an order or a confirmation of an offer to sell. We reserve the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Certain orders may constitute improper use of this Site. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Your account may also be restricted or terminated for any reason, at our sole discretion. Verification of information may be required prior to the acceptance of any order. Prices and availability of products on this Site are subject to change without notice. Errors will be corrected when discovered, and we reserve the right to revoke any stated offer and to correct any inaccuracies, errors, or omissions (including after an order has been submitted).

If you experience any problems please contact us. We aim to get back to you within 24hours if your enquiry is placed between Monday — Thursday.

Credit Card Security

The information you provide is highly encrypted while being transmitted over the internet. At Mrs Moore’s Vintage Store Ltd we have taken particular care in providing a safe online shopping environment for our customers. We use Paypal and Stripe for online payments, you can also pay through Paypal if you do not have account, look for the heading ‘Don’t have a PayPal account?’ when directed to the PayPal Log In page and select ‘continue checkout’. We offer secure online transactions, so you can shop whenever you want.

We accept the following cards: Visa, MasterCard, American Express, PayPal, Stripe and Apple Pay.

Privacy Policy

Mrs Moore’s Vintage Store Ltd does not disclose buyer’s information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ option.

Third-Party Service Providers

We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They have access to personal information needed to perform their functions, but may not use it for other purposes.


All content included on this site is property of Mrs Moore’s Vintage Store Ltd and protected by international copyright laws.

Intellectual Property

The original designs are all by Mrs Moore’s Vintage Store Ltd.

All text, graphics, images, patterns and designs on all Mrs Moore’s Vintage Store Ltd products are protected by copyright, design rights, trade mark rights and other intellectual property rights, which are owned by Mrs Moore’s Vintage Store Limited.

All other trademarks, product names and company names or logos cited herein are the property of their respective owners.

Product Description

Mrs Moore’s Vintage Store Ltd  attempts to be as accurate as possible, but does not warrant that product descriptions or other content of this site are error free. If a product offered by Mrs Moore’s Vintage Store Ltd is not as described, your sole remedy is to return it in unused condition.


Mrs Moore’s Vintage Store Ltd   makes no representations or warranties of any kind, express or implied, as to the operation of this site or the content, unless otherwise specified in writing. You expressly agree that your use of this site is at your sole risk. Mrs Moore’s Vintage Store Ltd   will not be liable for any damages of any kind arising from the use of this site or from any information, content, material, products (including software) or services included on or otherwise made available to you through this site.